If you live outside the US/Canada Region, please click the link below to get the support number for your region. If still no success, I suggest calling our technical support at 80 to see what upgradeable options may be available to you. Seeing as there is no workaround for the printhead or alignment procedure, you could try taking the cartridges out cleaning them and inside the printer where the cartridges sit to see if this helps improve the quality.
To get a better understanding take a look here: Installing the Printer Software in Windows 7 for a USB Cable Connection Some functions might not be available, but you can use workaround procedures instead. Remeber the basic Windows 7 driver is installed. Turn the printer off, wait a minute, then restart the printer Turn the printer on while you press and hold the Resume button for 10-20 seconds Reset the Printer to Factory Default Settings Step 1: first of all, turn your printer on from the power switch because reset cannot be done on the inactive device Turn off the printer Turn off the printer. I noticed there were no full feature software and drivers for the Windows 7 OS, you would of installed using the In OS driver. Welcome to the HP Support Forums! I understand you are getting extra black ink on your prints to your HP Deskjet 6980, and would like to know how to clean the printheads to see if this resolves the issue.
DesignJet, Large Format Printers & Digital Press.
Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.Please click “ Accepted Solution ” if you feel my post solved your issue, it will help others find the solution. Note: If the printer is not found in the list, try Deskjet 990c or Deskjet 6980 to install the printer as these are the generic printer drivers. Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help. Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.When the page prompts for the drivers, select "Windows update".Go to Control Panel - Devices and printers - Click on "Add printer" and follow the on-screen instructions.I would suggest you try the Windows built-in drivers. There is no update on new software as of now. Business PCs, Workstations and Point of Sale SystemsĪdobe has stopped supporting the Flash player that was required for HP Solution Center.
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